Westside Care Center

Westside Care Center


Phone Number:

349 Bidwell Street, Manchester, CT 06040

Types of Care:
Memory Care, Rehabilitative Care, Sub-Acute Specialty Care,

If you are searching for a nursing home for an elderly loved in Hartford County, you might be considering Westside Care Center. Westside Care Center is an elderly care facility located in Manchester, Connecticut. It has its pros and cons which you should consider before deciding on this facility for your elderly loved one’s needs. Learn more about the Westside Care Center here.

Services at Westside Care Center

Westside Care Center offers services for the elderly that include:

  • A memory care center.
  • A substance use treatment program and recovery program.
  • Sub-acute specialty programs.
  • Rehabilitative services.
  • Food services.
  • Social services.
  • Recreation programs.
  • Discharge planning.

The memory care center is led by a dementia care team and offers services such as:

  • Caregiver training.
  • Care planning.
  • Assistance of a full time program director.
  • Staff who are specially trained to handle memory issues.
  • Psychiatric coverage.
  • Therapeutic activities.
  • A safe and secure environment including an outdoor enclosed space.

The facility’s addiction recovery and treatment programs also take advantage of:

  • Medication assisted therapy.
  • Medication management.
  • Admission adjustment.
  • Visitation.
  • A safe environment.
  • Discharge planning.
  • Community reintegration.

Sub-acute care options include:

  • Cardiac recovery.
  • Pulmonary care.
  • Surgery recovery.
  • Nutrition and dietary services.
  • Orthopedic rehabilitation.
  • Neurology and stroke rehabilitation.
  • Wound care.
  • Diabetes management.
  • Renal care and dialysis.
  • Hospice care.
  • IV therapy.
  • Pain management.
  • Respite care.
  • Colostomy care.

Rehabilitative programs include:

  • Ambulation training.
  • Endurance training.
  • Cognitive training.
  • Pulmonary and cardio rehabilitation.
  • Daily life activities retraining.
  • Family education.
  • Wheelchair positioning experts.
  • Adaptive equipment education.
  • Discharge planning.

Recreational programs include:

  • Exercise.
  • Arts and crafts.
  • Pet therapy.
  • Religious services.
  • On site entertainment.
  • Bingo.
  • Cooking classes.
  • Birthday dinners.
  • Computer classes.
  • Off site trips.
  • Red Hat Society Group.
  • Access to hobbies and group activities.

Violations at Westside Care Center

While the Westside Care Center offers many resources and positive programs for the elderly, this facility has its drawbacks. Most notably is a 2017/2018 violation of the Public Health Code and Connecticut General Statutes.

A resident of the facility with a drug issue was propositioned by a staff member. The staff member told the resident that they could get them drugs in exchange for sexual favors. The staff member then asked the resident to exchange phone numbers. Afterwards, sexually explicit text messages and phone calls were exchanged between the two, though the resident claims that they continued texting in order to satisfy the staff member and keep them out of their room, for fear of further harm.

The staff member was ultimately terminated for their actions, but the incident resulted in a Class B violation of the Regulations of Connecticut State Agencies as well as a fine to the facility of $1,740.

It is also important to note that the victim of this situation is referred to as a “young adult” in the incident report. Regardless, the abuse occurred at the Westside Care Center.

A few other incidents occurred at this care facility which resulted in additional violations and fines.

A resident’s care notes said that they needed to have bilateral elbow splints and bilateral hand splits applied by staff members. Staff were also supposed to check the resident’s skin for ulcers or sores. For a period in 2016, these splits were not applied and there is no documentation that the skin was checked.

The resident developed a laceration on their thumb which required a trip to the emergency room for evaluation. This injury became infected due to hair wrapped around the skin for too long.

Finally, an incident occurred with another resident in 2017. A resident who sometimes had suicidal thoughts attempted to commit suicide with the use of a razor. Razors are offered to those who are capable of shaving themselves, but should be returned to staff members once shaving is complete. No one checked that the suicidal resident had returned their razor.

These incidents resulted in a fine of $1,940.

Two other incidents occurred which resulted in a fine of $3,260.

The first incident involved a resident who was sent to the emergency room after being found with a needle in one hand and a tourniquet on their arm. They were unresponsive but when they got to the emergency room, they denied taking drugs, although eventually admitted to injecting one bag of heroin into their arm.

Upon release, facility staff members were supposed to search the resident’s room, but there is no documentation that this was done.

The next day, the resident was again found unresponsive in their room. After this incident, the room was searched and a syringe was found. After the initial incident, the resident should have been monitored every 15 minutes, but that documentation of this monitoring was done in error.

Another incident occurred with a different resident. This resident had a history of drug abuse. The resident admitted to using someone else’s urine in order to pass a toxicity test. After this was discovered, room searches were ordered for the resident’s room twice a day.

When asked to take another toxicity test, the resident refused. Checks every 15 minutes were then initiated, but the resident became sleepy and was issued Narcan. There is not documentation of room searches.

Getting Help

If you are considering the Westside Care Center for a loved one, consider all of the information provided here before making a decision. If you are interested in the Westside Care Center, you could ask staff about the incident listed above and how they handled the violation, as well as what they are doing to prevent future neglect or abuse.

For more resources on choosing a nursing home facility, contact our office.


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